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2022: A Year in Review…

Here’s what we think: 2022 was anything but 2020-Too. If you caught our post last December, we were cautiously optimistic about this year. Bricks-and-mortar continued to hold their own, marketers weathered the storm of privacy concerns and iOS updates and navigated more media channels than ever before.

When we look back at 2022, there are some key trends that come to mind… and get us excited for 2023! Let’s review:

  • Paper Is on Its Way Back!

In July, we reported that paper supply remained tight, and prices were continuing to climb due to steady demand, reduced capacity, and high input costs. Today, demand is softening somewhat, prices are holding steady, and paper is generally becoming more available. Whereas most paper mills have been on allocation or even moratorium, these supply restrictions are easing and the global paper shortage that we have been experiencing is abating. 

That said, so much capacity has come out of the market in the past decade that pricing is expected to remain at elevated levels, especially if demand stays steady in the first half of 2023. Graphic paper supply will continue to decrease in the coming years as mills continue to diversify their product mix. Several mill conversion announcements have already been made that will significantly impact supply going forward. Aligning with strategic suppliers will be paramount for end-user customers.

As direct marketers, we believe in the power of offline media. In fact, marketers have combatted paper challenges with increased use of direct mail, clever interplay between offline and online efforts, innovation with page count and circulation, and more. We’re excited to see where offline media goes in 2023.

  • Shifting Consumer Behavior

While we haven’t been surprised by many trends that have soared in popularity in 2022 – the power of personalization, volume of online shopping and an interest in sustainability – there is inarguably power in consumer behavior. In many cases, changed interests and values have resulted in brands shifting their retail strategy and product innovation.

However, what has also resulted in brands’ shifting strategies? Inflation. “Inflation has driven up the cost of all goods by 8.2% between September 2021- September 2022,” according to the Bureau of Labor Statistics (source: Nerd Wallet). It’s important to note that inflation has affected some categories more than others, such as food versus clothing prices. Will there be any relief in 2023? Will supply chain issues resurface? We’ll all have to stay tuned.

  • Data Is Everything

At Media Horizons, our “secret” is placing emphasis on intensive data and analytics to grow our clients’ businesses. Today, online to offline attribution is a major pain point for many companies. That said, without a quality attribution model, upper funnel media has been intensely impacted. Check out more reasons why data (and attribution) are everything!

  • The Future of Paid Social

In 2022, Facebook and Instagram targeting saw a greater impact from Apple’s privacy restrictions that went into place in 2021. Advertisers have had to experiment with a variety of targeting tactics, including broader targeting and more tightly targeted ad copy.  

Audience targeting challenges will continue into 2023, but Facebook and Instagram’s automated targeting has been yielding success in the absence of audience targets that have been removed.

We recommend that advertisers test newer Paid Social platforms like TikTok and BeReal. to see what kind of traction they can get, and diversify their ad formats, such as expanding to Instagram Reels.

  • Postage Updates on the Horizon

In 2021, the industry saw two significant postal changes resulting in double-digit increases for catalogs (Marketing Mail flats) and near double-digit increases for Direct Mail (Marketing Mail letters). In case you didn’t catch the exact percentages, get familiar with them here. The USPS has recently announced their next increase, which will take place in January.

There’s never been a better time to be strategic about your direct mail strategy. Consider changing to a different format – encourage creative thinking with your vendors – and add innovation to your strategy accordingly. Stay tuned for our next “Tom Says…” in which we’ll share everything that you need to know about the USPS updates.

When we look back at trends from this year and ahead to 2023, there is one key theme that comes to mind: omnichannel. The value of an omnichannel strategy is unmatched. If your media mix does not include both online and offline channels (that are working together!), your brand is not as strong as it could be. Be the change and future-proof your business. Connect with us in 2023 to propel your business forward.

 

Path to Conversion

Everyone’s Talking About Attribution: Top 5 Things To Know

At Media Horizons, we are focused on data driven marketing for a people-based solution. People-based marketing, according to Forrester, is “the ability to perform targeting and measurement at the level of real individuals by resolving consumer identity across all digital and offline channels.”

For the last 30+ years, our “secret” is placing emphasis on intensive data and analytics to ultimately grow our clients’ businesses. We were thrilled to host a webinar series this spring on data & analytics. Thank you to everyone who participated!

Our Strategic Lead of Business & Marketing Intelligence, Kunick Kapadia, led two sessions featuring our tips and tricks for optimizing Google Analytics as well as what you need to know about attribution today.

We thought it would be helpful to put together key takeaways for anyone that could not join us.

Key Takeaways

(1) While there are so many different attribution models available today, Last-Touch is the most used model. If you are using Last-Touch, keep as many variables consistent as possible for accurate results (i.e., keep lookback window consistent, etc.).

(2) Algorithmic attribution is our recommended model. In our opinion, it is most accurate in determining which channels are adding revenue to your business. However, it requires a high volume of data. So, if you are not spending a fair amount in digital then it’s important to note it may not be as effective for your brand. Let’s have a conversation!

(3) Online to offline attribution is a pain point for many companies today. As a reminder, this is when a behavior begins online, but is completed offline. As marketers, our goal is to tie this conversion together. It can be challenging, but we know how to solve for it using tactics and best practices related to geo-tracking, CRM integrations, and call tracking. Ask us how!

(4) Without an attribution model (or a poorly built one), upper funnel media are hurt most. This includes brand awareness and prospecting marketing such as display, new customer outreach via paid social, non-brand paid search, etc.

(5) Our world is changing, and new technology is coming to help us adapt! It’s important to stay on top of today’s changing landscape with privacy and cookies. By staying on top of this, you will be able to more seamlessly integrate or pivot as the landscape changes. We recommend relying on your agency partners to help you stay in the know.

We look forward to discussing all things data & analytics with you!   

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Top 5 Tips for Maximizing the Value of Your Google Analytics Data

At Media Horizons, we are focused on data driven marketing for a people-based solution. People-based marketing, according to Forrester, is “the ability to perform targeting and measurement at the level of real individuals by resolving consumer identity across all digital and offline channels.”

For the last 30+ years, our “secret” is placing emphasis on intensive data and analytics to ultimately grow our clients’ businesses. We were thrilled to host a webinar series this spring on data & analytics. Thank you to everyone who participated!

Our Strategic Lead of Business & Marketing Intelligence, Kunick Kapadia, led two sessions featuring our tips and tricks for maximizing the value of your Google Analytics data as well as what you need to know about attribution today.

We thought it would be helpful to put together key takeaways for anyone that could not join us.

Key Takeaways

(1) Google Analytics can be overwhelming! Before you log into your dashboard, we recommend having an idea or focus of what you want to glean from your analysis. This will help you avoid getting lost in the maze of data housed in GA.

(2) Don’t ignore “Segments, which are a subset of users broken out in GA based on a specific set of criteria (i.e., users who converted, users who bounced, etc.). Using “Segments” in reporting is a powerful way to gain more insight into user behavior and identify optimization opportunities. Pro Tip: You can also build audiences using “Segments” for use across other marketing channels.

(3) Invest time into UTM best practices. UTM parameters are extremely important because it is how naming conventions are entered into GA.

  • – Consistent architecture and naming conventions will help you maximize value because reporting will be more efficient and accurate.
  • – Capitalizations matter.
  • – Use all 5 of GA’s UTM parameters as often as you can.
  • (4) When assigning goals, keep in mind that they should be very important actions on the website that you can track. With the complimentary version of GA, you are only permitted 20 goals, so be strategic with how you used them! Pro Tip: Goals are more friendly and flexible than events when it comes to reporting in GA, so you want to use them instead of just events for those key user actions.
  • (5) Data sampling is the key difference between GA360 and the complimentary version of GA. In regular GA, the larger the report you run, the smaller percentage of data is based on actual user data and the more is based on sampled data, which reduces accuracy. GA360 utilizes data sampling in a much smaller number of instances and also has more advanced integrations with other Google and third-party platforms. But it comes with a hefty price tag, so choose wisely between free GA and GA360.

Stay tuned for tomorrow’s post on key takeaways from our second session in the webinar series: “Everyone’s Talking About Attribution: Here’s What You Need to Know.”

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Building Blocks: 2021 Holiday Season Learnings

As marketers, we understand that the landscape is changing daily. From branding to promotions, best practices are constantly evolving. In the last few months, we have posted about the all-important holiday season in terms of planning for it and selling successfully. With the holiday season underway, we wanted to provide a roadmap for the last few weeks of the year – to ensure you close it out successfully.

(1) Attempt to Clear Any Excess Inventory to Protect Margin

  • – It is important to remember that the work is not over once the holiday season is here. In fact, it is a critical time to ensure you end the year in a profitable way.
  • – Analyze what is left in stock, and what you can promote right now (or in early 2022). Build a post-holiday marketing calendar and campaign to stimulate sales.
  • – Use your hard-won list growth from the holiday season and continue the conversation with customers. Tip: ignite a sense of urgency!
  • – Use both personalized marketing and bulk tactics.
    • – Examples include an exciting subject line that is transparent or show products that are on sale in emails. Better yet? Personalize emails with previously viewed items that are now on sale or abandoned cart positioning.

(2) Reflect & Learn to Stimulate Growth in 2022

  • – Dedicate time to learn and document your wins / losses while they are fresh in your mind.
  • – Reference your calendar with campaign reporting. Observe traffic, measure results and identify selling trends. Record your marketing successes; use them for future planning.
  • – Assess your inventory and determine:
    • – Were your best sellers those that you expected them to be?
    • – Were different items more popular?
    • – Were there more items that needed to be discounted than you thought?
  • – Use tools like customer surveys to help with marketing decisions for next year.

As you can tell, our themes are absorption, education, and growth. We believe that evolution is the key to success – especially in this ever-changing retail landscape. Most importantly, this evolution will trigger success. We hope you are having a successful holiday season and look forward to even more prosperity in 2022!

Information sourced from Mailchimp eCommerce Masterclass Series. 

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Data Compliance: How to be a Smart Marketer in 2021

While the U.S. does not have one federal law that regulates the protection of personally identifiable information (PII), PII is protected by several sector-specific laws. The major players are the Federal Trade Commission Act (FTC Act), the Telephone Consumer Protection Act (TCPA), the Children’s Online Privacy Protection Act (COPPA), the Fair Credit Reporting Act (FCRA), and the EU’s General Data Protection Regulation (GDPR). These are just some examples of laws that apply to customer protection, financial institutions, telemarketing, commercial emails, and European markets.

While there is much to consider, businesses in the U.S. can be data compliant by fulfilling the requirements of the GDPR, understanding state-specific regulations, creating a comprehensive and detailed privacy policy, and employing data encryption and security. Please find more detail on how to be a “smart marketer” below (including bonus tips!).